TERMS & CONDITIONS

This website is operated by Janine Wilkins (referred to as Janine Wilkins Art/we/ours/us). As a user of this website, (referred to as you/your) any use by you of our website is conditional on your acceptance of these Terms and Conditions and our Privacy Statement. We may change these Terms and Conditions without letting you know and therefore it is up to you to check this page for any changes. Your continued use of our website means that you have accepted these Terms and Conditions and the Privacy statement.

You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.

 

WHO ARE WE?

Janine Wilkins Art is the trading name of Janine Wilkins a Sole Trader.

If you have any questions please feel free to contact us by email at janine@janinewilkinsart.co.uk .

Our address is: 

5 The Close, Avon Castle, Ringwood, Hampshire, BH24 2BJ, United Kingdom.

 

ORDER ACCEPTANCE AND CONTRACT

We will notify you by e-mail as soon as possible to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. If something is not in stock, we will either let you know at the time of ordering or as soon after the order has been placed as possible. The contract for the sale of the goods will be formed when we send e-mail confirmation to you that we've dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you.

Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you within 10 working days, we will treat your order as cancelled. We reserve the right to withdraw items from time to time. If the item you require is no longer available we will try to offer a suitable alternative where possible.

We reserve the right to change these terms and conditions and we advise that you read through them each time that you use the site.

By placing an order with us, you confirm that you are over 18 years old and are legally capable of entering into binding contracts. We reserve the right at our sole discretion not to accept any order.

Our Website and Shop are hosted and ran by SquareSpace and for payments we use a third-party payment provider PayPal, that uses Secure Sockets Layer (SSL) technology to protect your personal information and payment details. We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. Although we do our best to keep your personal information secure, we cannot however guarantee the security of your information transferred to our site or third parties. This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

We welcome orders from most overseas addresses. Local import duties and taxes are the responsibility of the purchaser. Please note however that this site and its contents do not form an agreement between Janine Wilkins Art and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site.

The information and advice contained on this website, in our sales documentation including any samples drawings descriptions or advertising and any descriptions or illustrations are for general guidance purposes only and do not form part of the contract between you and us or any other contract between you and us for the sale of goods. All sizes and measurements are approximate, but we do try to make sure that they are as accurate as possible. You are responsible for determining whether it applies to your particular situation.

 

YOUR RIGHT TO CANCEL

If you are a consumer, under the United Kingdom's Consumer Contracts Regulations you have the right to cancel your order. This does not apply to items personalised or made to your specification; audio/video recordings or DVD’s that you have unsealed; items that due to their nature cannot be returned; perishable goods.

To do so you must inform us in writing within 14 days from the day after receipt of your order, either by post or email. Once you have informed us that you wish to cancel your order you have 14 days within which to return the goods at your own expense and risk. 

On receipt of the goods we will give you a full refund of the amount paid for the goods and any basic delivery costs in getting the goods to you in the first place, if you opted for enhanced service e.g. guaranteed next day, we will only refund the basic cost.

We reserve the right to deduct an amount from the reimbursement if you have diminished the value of the goods by handling them beyond what is necessary to establish their nature, characteristics and function.

Please quote your order number on all correspondence. Goods are provided to you on approval and legal title to the goods will not pass to you until the 14 days post-delivery period has expired.

This does not affect your statutory rights.

 

DELIVERY AND RETURNS POLICY

We will try to deliver your goods as soon as practicable, occasionally delivery may be affected by factors outside of our control and so cannot be guaranteed. You should let us know as soon as possible if you do not receive your goods within 7 working days of placing your order.

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. Any dates quoted by us for delivery are estimates only. If we are unable to deliver your goods within 30 days of your order, you may cancel your order and get a full refund for those goods.

It is our aim to despatch your order within 2-3 working days of receipt. If for some reason this is not possible, and despatch is not likely to take place within a week, we will endeavour to contact you.

All items are subject to stock availability.

When we deliver your items to you, you may be asked to sign for the goods to acknowledge that you have received them.

UK STANDARD DELIVERY

Delivery charges will be included at checkout where possible to do so.

Free delivery to the UK

Delivery usually within 3 to 5 working days.

If you would like us to arrange a special delivery service, please contact us prior to placing your order and we will advise you of the cost.

 

UK SPECIAL DELIVERY OPTIONS

Delivery charges for any special delivery options will be available at checkout where possible.

If you wish for us to arrange a special delivery service, please contact us prior to placing and order and we will provide you with a quote.

We regret we cannot send next day to Northern Ireland, Jersey, the Hebrides, Orkney, Isle of Man, Isle of Wight, Aberdeen, Northern Highlands, Republic of Ireland, Argyll, Glasgow, Dundee, Guernsey, Shetland Islands and Isle of Scilly. 
Excludes bank holidays.

 

COLLECTION

If you wish to collect from us, please contact us to make suitable arrangements.

 

INTERNATIONAL DELIVERY

Delivery charges will be included at checkout where possible to do so.

Under £50 - Standard delivery charge is £12

Between £51 - £99 – Standard delivery charge is £20

Between £100 - £200 – Standard delivery charge is £25

Over £501 – Please contact us to confirm delivery costs and timescales before placing an order

Delivery usually within 10 working days.

If you would like us to arrange a special delivery service, please contact us prior to placing your order and we will advise you of the cost.

 

 

WARRANTY

All goods supplied by us are warranted free from defects. When you receive the Goods, you should check them as soon as possible, and let us know within 7 days of receipt if there are any problems. Please retain all packaging until you are satisfied with the Goods. You will be responsible for any loss or damage to the Goods which occurs after they have been delivered to you. Nothing in this clause shall prejudice the rights of the customer under this contract.

This warranty is in addition to your legal rights in relation to Goods which are faulty or which otherwise do not conform with these Terms.

 

INTELLECTUAL PROPERTY RIGHTS

In accordance with international copyright law, copyright of all works displayed and sold on this website remains the property of the artist. No copying, reproduction of the work in any form, for any purpose, private or commercial is allowed without prior written agreement from the artist.

Any correspondence is personal between us and you and is confidential and must be treated as such. This means it must not be published or distributed either in its entirety, part or in summary form without prior written consent. Failure to observe this obligation may result in us taking action against you to prevent further breaches.

You are permitted to link to our homepage, provided that the link is not misleading, false, derogatory, or otherwise prejudicial to us or our suppliers interests, but you are expressly not permitted to use any of our logos or graphics either as or in connection with such a link.

 

LINKS TO THIRD PARTIES

We may provide links to third parties that we believe may be of interest to you. We do not control or vet these websites, and therefore we cannot accept liability in respect of either the contents or your use of these websites.

 

NO WARRANTIES OR LIABILITY

To the extent permitted by law, we give no warranties in relation to our website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website or other IP infringement and freedom from viruses. We do our best to keep our site up to date but cannot guarantee that the site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on your computer or any technology. We will do our best to allow you uninterrupted access to the site 24 hours per day, but access may be restricted, suspended or terminated at any time. By using the site, you acknowledge that you assume full responsibility for all costs associated with any necessary servicing or repairs of any equipment that you use in connection with our website. This statement does not affect your statutory rights as a customer.

To the extent permitted by law, we will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.

Our total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by us to the customer, together with any postage costs incurred. We do not however exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

You must use the site for lawful purposes only. By registering with us you recognise that you are responsible for all access made to the site using the log in details that you provide us with. As with all passwords and usernames, it is important that you keep them confidential at all times.

If any part of these terms and conditions is unlawful, void or for any other reason unenforceable, then that provision shall be cut out of the terms and conditions and shall not affect the validity or enforceability of any of the remaining provisions. Also, if we fail to enforce a right under these terms and conditions, it does not mean that we do not have the right to enforce other rights, or the same type of right at a later stage.

No part of these terms and conditions are enforceable by anyone who is not a party to them in accordance with the Contracts (Rights of Third Parties) Act 1999.

 

DATA PROTECTION

We comply with all of the applicable data protection laws in the UK.

We do not disclose your information to third parties other than when order details are processed as part of the order fulfilment.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select to create an account on our website. They are also used after you have logged on as part of that process. You can turn off cookies within your browser, if you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.